Returns & Exchanges
At Scrap Diva Designs, we want you to be completely satisfied with your crafting supplies. If your purchase doesn't meet your expectations, you can return unused items in their original packaging within 30 days of delivery.
Initiate Your Return
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Securely pack your unused items in their original packaging, ensuring that all dies, stamps, and accessories are included.
Ship the Items
Affix the provided return label or address the package to our returns department using a trackable shipping method of your choice.
Receive Your Refund
Once we receive and inspect your return, we will process a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing